Planned maintenance of fiber networks
A broad range of businesses own and operate such infrastructure, including telecommunications service providers, broadcast and media companies, utilities in transportation and energy and large corporations such as financial institutions. An ever increasing share of communications services are carried over this critical infrastructure and a cable cut will have a severe impact on those services. Some of those cuts are planned because they result from normal maintenance activities (network extensions, re-routings, 3rd party construction works, …).
The operators often struggle to assess the impact of those planned fiber cuts in a timely, cost-effective and accurate manner. The data required for this assessment is often spread over several systems (Geographic information systems, vendor/technology specific network management systems, proprietary databases, spreadsheets, …). Operators are therefore left with a labor-intensive and error-prone manual process. In the worst case, unexpected service interruptions might occur. This might lead to financial penalties and in some cases to permanent loss of business (e.g. in wholesale voice termination).
- Extraction and federation of the required data from the various systems that hold the master data on the fiber optical network and the communications networks.
- Correlation of the data to build an end to end view of the network across all layers.
- Resolution of data inconsistencies and conflicts between the different systems.
- Simulation of the protection and restoration protocols that are specific to each IP & optical technology layer.
- Ability to simulate single or multiple network faults.
- Presentation and export of the impact analysis results in customer specific formats.
- Integrability with 3rd party applications (e.g. workflow systems).
- Reduction of SLA violations thanks to suppression of unexpected service interruptions. This will have tangible financial benefits (reduction in penalties) or higher customer satisfaction and loyalty.
- Ability of operations to absorb an increasing workload or to cope with unexpected peaks in events without compromising on the quality. It allows managers to keep their current staffing levels while increasing the throughput.
- Lowering of the required skills level for assessment of the impact. The conversion from a manual to an automated processing of planned maintenance events allows the CSP to transfer the task from highly specialized engineers to staff with generic networking knowledge. This lowers costs and adds organizational flexibility.